These services are our expert / function based services.
Sales & Service Effectiveness
Standard Operating Procedures
System Based Maintenance Management
Function Based Services
Performance measures should help organizations align daily activities to set objectives. We develop Performance Measures & help in implementation by the following simple methodology.
Organization Structure :
Defining an Efficient Organization Structure.
Roles & Responsibilities :
Creating Roles & Responsibilities across all levels of the Organization.
Measure of Performance (MOPs) : Developing Measure Of Performances (MOPs) by designing Key Result Areas (KRAs) & Key Performance Indicators (KPIs). This development will be in the areas of:
Organization Effectiveness (HR Practices, Reward Management Systems & Initiative Management).
Operational Effectiveness (Financial Performance & Disciplinary Aspects with respect to Finance).
Process Adherence (Review Mechanisms, Management Information Systems & Reports).
Infrastructure & Facilities in the company.
Training the role holders on their roles & responsibilities, the MOPs, the KRAs & KPIs.
Implementing the measurement systems in the organization by systematically cascading them across all levels of the company.
Continuous Improvement :
Reviewing / Auditing the implementation for collecting feedbacks on improvements required. Incorporating improvement measures, if any.
1st S – Sort
It is generally considered as a housekeeping methodology; however this is misleading……. 5S goes beyond it.
2nd S – Set In Order
It is not just keeping the workplace organized. It is about instilling the discipline in the work area to keep only what is needed there, and having a home for everything. It is about understanding visual queues – to see at a glance when things are going well, and when they are not, without the discipline of 5S, productivity improvement simply does not happen.
3rd S – Shine
We develop robust systems during the application of these principles & see that they are easily implemented to suit the specific client needs, because this requires overcoming of the resistance to change, right from the top management to the operational workforce.
4th S – Standardize
We help / guide / handhold clients to implement the same successfully through judicious application of this "change – initiative".
5th S – Sustain (Make it Habit)
This will help build a culture of continuous improvement in the company and a sense of ownership among the process owners, paving way for a better workplace, as a first step towards productivity improvement.
System Based Maintenance Management
Companies require standard systems & processes for maintaining their machines & equipments such that the overall equipment utilization rate is maximized, that is, losses due to frequent breakdowns are minimized.
The goal here is that, the company shall have a culture that focuses on improving the effectiveness of the plant, equipment and processes through the empowerment of PEOPLE.
Following steps are use in its implementation.
5S Systems & Process
Operator Centered Maintenance
We develop these systems for the client & help them in implementing them successfully through guidance / training programs / hand holding sessions.
We develop feedback mechanisms, implement the same, to create a culture of continuous improvements.
We handhold the workforce in successfully implementing the above, systematically.
This is an integrated approach for productivity improvement & a whole culture a culture which increases production, improves quality, reduces cost, makes delivery on time, improves safety and improves morale.
Standard Operating Procedures (SOPs)
Following UDI methodology is adopted to develop the SOPs.
Understand: Here we analyze the internal & external factors which are detrimental to the process efficiency & asses if there are any opportunities for improvement.
Develop: Here, we develop the processes which will be a result of the above analysis. Key metrics for measuring the performance of the company is developed
Sales and Service Effectiveness
Following methodology is adopted to implement the above.
Create Customer Segments based on profitability.
Customer Management to improve Acquisition.
Increase Customer Loyalty through:
Creation of Robust Sales & Service processes.
Differentiated actions in the Sales & Service.
Cost Leadership Solutions in Sales & Service.
Training to sales & service teams is done so that they can effectively implement the plan developed.
Hand holding wherever necessary is done to guide them to reach the defined goals.