Buyer FAQ

What is ciitrade.in?

Ciitrade.in is a B2B e-commerce marketplace which connects members and non-members of CII, with new trading opportunities within the country and around the world.

Why ciitrade.in?

Ciitrade.in will enable secure e-commerce for organisations of all sizes and will speed the growth in online business-to-business transactions and the portal will also provide a gateway to global supply chains for CII members and other businesses in India, helping to increase trade further between the two nations.

What are the benefits of registering on ciitrade.in?

  • Search for products across a range of suppliers in a single marketplace
  • Buy products and services online
  • Raise enquiries, orders, recieve invoices and make payments
  • Has a secure shopping basket and checkout process
  • Has various secure payment options
  • Displays images for products and services
  • Provides full line item detail on order and invoices
  • View your order history online

How do I register as a buyer on ciitrade.in?

In order to register as a buyer, kindly follow the steps below:

  • Step 1: Visit www.ciitrade.in
  • Step 2: On the top right header you will get an option of “Register” under “Buyer’s Account” tab.
  • Step 3: Fill the required information
  • Step 4: Submit the details after accepting the Terms and Conditions, Privacy Policy and Disclaimer and you will get the log in credentials in an email.

For registering as a buyer is there any subscription fee involved?

No, there is no subscription fee for registering as a buyer.

How long will it take until my account gets activated?

Once the complete details are submitted, you will be sent an email and be asked to confirm your username, create a password and validate your account. Your buyer account will be automatically activated once you have completed these steps.

How can I search suppliers/products at ciitrade.in?

In the ciitrade.in you can search with product categories and sub categories. Various search criteria like keyword search, product categories, location etc. is also available.

From the search result page, you can also filter on the preferred city of the product/supplier you wish to source from

Where can I browse suppliers/products at ciitrade.in?

Once a buyer logs in, they can find the entire list of suppliers/products. A search function is also available.

From search results, how can I contact the supplier?

When you search for a supplier/product on ciitrade.in the result page appears with a list of suppliers with a ‘Send Enquiry’ button against each supplier/product. Select the supplier/product that you are interested and send your business enquiry directly to them.

Are the suppliers registered on ciitrade.in verified suppliers?

The ciitrade.in team will check the basic information provided by the supplier and validate that it is correct. If you choose to use a supplier listed on the ciitrade.in platform, the agreement is between you and the supplier. Please refer to our Terms and Condition, Disclaimer and Privacy Policy Agreements for further information. You will need to agree to these as part of your registration as a Buyer.

Can ciitrade.in assist me if I have difficulties in searching for the right supplier?

Yes, our support team will be happy to help should you have any technical difficulties.

Does ciitrade.in take responsibility for any fraudulent nature of suppliers?

No, ciitrade.in is not involved whatsoever between the transactions that take place between a buyer and supplier. It only bridges the gap between the two by providing a platform for them to communicate with each other. However, in case there is a complaint against a particular supplier, ciitrade.in will conduct a review of the supplier's status on the ciitrade.in marketplace. Please refer to our Terms and Condition, Privacy Policy and Disclaimer Documents for further information.

Does ciitrade.in facilitate transactions with the suppliers?

The ciitrade.in platform allows for secure transactions between a buyer and a supplier and offers a range of payment methods. The ciitrade.in platform has a secure payment gateway built in for Card payments. Payments can also be done via Cheque, Debit/Credit Card, NEFT/ RTGS Transaction to the account provided by supplier

What if the supplier is not responding?

Ciitrade.in is a connecting platform between buyers and suppliers, so if at all a supplier does not respond to you, you can search for other suppliers who deal in the same product line if they are on the marketplace. The ciitrade.in marketplace will normally list the suppliers contact details so you can try contacting the supplier directly.

What if I am unable to contact the supplier?

There can be numerous reasons, ciitrade.in can only validate the supplier contact details provided by the supplier at the time of registration. If a specific supplier is unresponsive you can always find other suppliers on our website who deal in the same product range.

What if the supplier fails to deliver the agreed product?

If such a situation arises, you will be able to send the supplier a message via the platform or you can contact the supplier directly.ciitrade.in can not guarantee the quality of the services offered by different suppliers registered with us, Should we receive complaints about a supplier we reserve the right to remove the supplier from the marketplace.